Refund policy

We want you riding with kit that fits and works. If something isn't right, this policy explains what you can return, how long you have, and how the money comes back.

This policy forms part of our Terms of Service.

1. Your 30-day window

You have 30 days from the day your order is delivered to request a return. Requests made after 30 days cannot be accepted.

To be accepted, an item must be:

• Unused and unworn — no road time, no fitting marks, no wear to palms, soles or seams;
• In its original packaging, with tags, inserts and any protective wrapping intact;
• Complete — every part, fastener, cable, bracket and accessory that came in the box;
• In the condition you received it, clean and free of damage, odour, pet hair or fuel and oil marks.

2. What we cannot take back

For hygiene, safety and legal reasons, these are non-returnable unless they arrived faulty or incorrect:

• Items that have been fitted to a motorcycle, ridden in, or used;
• Care, cleaning and chemical products once the seal is broken;
• Gloves, neck gaiters, base layers and other items worn against the skin, once the hygiene seal or tag is removed;
• Riding glasses and eyewear where the lens seal or protective film has been removed;
• Anything returned incomplete, damaged, or without its packaging;
• Gift cards and digital items;
• Items marked final sale or clearance on the product page.

3. Ride Kits and bundles

Ride Kits are sold as one product at one price, so they are returned as one product. Individual items cannot be returned out of a kit for a part refund, and a kit is only accepted back complete, with every item in returnable condition.

If a single item inside a kit arrives faulty, don't return the whole kit — contact us and we will replace that item.

4. How to start a return

Email motorcycleconnection76@gmail.com with:

• your order number;
• which item or items you want to return;
• the reason — including photographs if anything is faulty, damaged or not what you ordered.

We will reply with return instructions and the address to send to. Please wait for those instructions: items sent back without an approved return cannot be accepted or refunded, because our returns are handled across several fulfilment locations and an unannounced parcel cannot be matched to your order.

5. Who pays the return postage

• Faulty, damaged, or not what you ordered — we cover the return cost, and we cover sending the right item out. Tell us within 7 days of delivery so we can raise it with the carrier and supplier in time.
• Changed your mind, wrong size, no longer needed — the return postage is yours. We recommend a tracked service; until the parcel reaches us it is your responsibility, and we cannot refund a return we never receive.

Original outbound shipping is refunded only where the return is our error.

6. Refunds

Once your return arrives and passes inspection, we notify you and issue the refund to your original payment method within 5 business days. Your bank or card issuer then takes its own time to post it — usually a further 3 to 10 business days.

If more than 15 business days have passed since we confirmed your refund and nothing has landed, contact your bank first, then email us and we will chase it with you.

Where a promotional threshold — such as free shipping over $100 — was met using items you have since returned, the value of that benefit may be deducted from the refund.

7. Exchanges

The fastest way to swap a size or colour is to return the original for a refund and place a new order. That way the replacement ships immediately instead of waiting on the return arriving. If you would rather we handle it as a direct exchange, ask and we will do our best, subject to stock.

8. Wrong, damaged or missing items

Inspect your order when it arrives. If an item is faulty, damaged in transit, or not what you ordered, email us within 7 days of delivery with photographs of the item and the packaging. We will put it right — replacement or refund, your choice.

Orders often ship from more than one supplier and arrive in separate parcels on different days. Before reporting something missing, please check your shipping confirmation emails: a second parcel may still be on its way.

9. Cancelling an order

We pass orders to our suppliers quickly, so the window is short. Email us as soon as possible after ordering and we will cancel it if it has not yet been dispatched. Once it has shipped, it becomes a return under this policy.

10. Refused and undeliverable parcels

If a parcel is refused, or returns to us because the address was wrong or nobody collected it from the carrier, we refund the goods less our outbound and return shipping costs. On international orders, refusing a parcel to avoid customs charges is treated the same way.

11. Your statutory rights

Nothing in this policy limits the rights the law gives you where you live, including rights in respect of goods that are faulty, not as described, or not fit for purpose. Those rights stand alongside this policy.

12. Contact us

Motorcycle Connection
1910 E Front Ave, Bismarck, ND 58504, United States
motorcycleconnection76@gmail.com