Shipping policy

How your order gets to you, what it costs, and how long it takes. This policy forms part of our Terms of Service.

1. Where we ship

We ship across the United States and to most international destinations. A handful of countries are excluded by our carriers or by the restrictions on a particular product. If we cannot ship to your address, checkout will tell you, or we will contact you and refund the order in full.

2. Shipping costs

  • Free standard delivery on orders over $100 (order value after any discounts, before tax).
  • Under $100, the shipping cost is calculated at checkout from your address and the items in your cart.
  • International shipping is quoted at checkout and excludes duties and import taxes — see section 6.

All prices are in United States dollars (USD).

3. Processing time

Orders are passed to our fulfilment partners within 1 to 2 business days of payment clearing. Business days are Monday to Friday, excluding public holidays.

Orders placed on a weekend or holiday begin processing the next business day. During sale periods and peak season, processing can take a day or two longer.

4. Delivery estimates

Delivery time is processing time plus transit time:

  • United States — typically 5 to 12 business days after dispatch.
  • Canada and Europe — typically 8 to 18 business days after dispatch.
  • Rest of world — typically 10 to 25 business days after dispatch.

These are estimates, not guarantees. Carrier delays, weather, customs inspections, incorrect addresses and peak periods all move them. We cannot guarantee a delivery date and cannot compensate for a late delivery that is within the ranges above.

5. Split shipments — expect more than one parcel

We work with a network of specialist suppliers rather than holding everything in one warehouse. That keeps prices down, and it means:

  • an order with several items may ship as separate parcels, from different locations, arriving on different days;
  • you may receive more than one tracking number, in more than one email;
  • a parcel that looks short is usually not — the rest is still in transit.

Please check all of your shipping confirmation emails before reporting an item missing. If a parcel has not arrived within 10 business days of the estimate above, email us and we will chase it.

6. Customs, duties and import taxes

For deliveries outside the United States, you are the importer of record. Any customs duties, import taxes, brokerage or handling fees are charged by your own country's authorities, are not included in what you paid at checkout, and are your responsibility.

We cannot predict these charges — they vary by country, by product and by parcel value. Check with your local customs office before ordering if you want to know what to expect.

We do not mark parcels as gifts or under-declare their value. Doing so is illegal and we will not do it.

If a parcel is refused because of customs charges, our Refund Policy applies: we refund the goods less our outbound and return shipping costs, and only where the goods reach us.

7. Tracking

You will receive a shipping confirmation email with tracking as each parcel leaves. Tracking can take 2 to 5 business days to show its first scan — a tracking number that looks inactive usually just means the carrier has not scanned it yet.

8. Your delivery address

Please check your address carefully at checkout. We are not responsible for orders delayed, returned or lost because of an incorrect or incomplete address, and re-shipping will incur a further charge.

If you spot a mistake, email us immediately — we can usually correct it if the order has not yet been dispatched.

9. Lost, stolen and damaged parcels

Risk passes to you when the carrier delivers to the address you supplied.

If tracking shows delivered but nothing arrived, check with your household and neighbours and with the carrier first, then contact us and we will open an investigation with them. If a parcel arrives damaged, photograph the packaging and the contents before unpacking further and email us within 7 days.

10. Contact us

Motorcycle Connection
1910 E Front Ave, Bismarck, ND 58504, United States
motorcycleconnection76@gmail.com